Privacy Policy

Who we are

Latent Labs provides digital products, tutorials, prompts, workflows, and related creator resources. Use our contact form with privacy questions or requests.

Information we collect

• Contact details you provide, such as your name, email address, support messages, and any files or screenshots you send us.
• Account and checkout information needed to deliver purchases, manage access, prevent fraud, and respond to billing requests.
• Technical data such as device, browser, IP-derived region, pages viewed, referral source, and basic diagnostic logs.
• Payment details processed by our payment providers. We do not intentionally store full payment card numbers on our own servers.

How we use information

• To deliver digital products, updates, downloads, account access, and support.
• To process purchases, refunds, tax records, fraud checks, and other administrative needs.
• To improve product content, site performance, customer experience, and security.
• To send transactional messages and, where permitted, product updates or marketing that you can opt out of.

Cookies and analytics

We may use cookies, local storage, analytics, and similar technologies to keep the site working, remember preferences, understand traffic, and protect against abuse. Browser controls can block some cookies, but parts of the service may not work correctly without essential storage.

Sharing information

We share information only with service providers that help us operate the business, such as hosting, authentication, checkout, analytics, email, customer support, security, and professional advisers. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information.

Data retention

We keep information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, prevent abuse, and maintain business records. Support messages and account records may be deleted or anonymized when they are no longer needed.

Your choices

• You may ask to access, correct, export, or delete personal information, subject to identity verification and legal exceptions.
• You may unsubscribe from non-essential marketing emails by using the unsubscribe link or contacting us.
• You may disable cookies through your browser, understanding that essential site features may be affected.

International processing

Our service providers may process information in countries other than where you live. Where required, we use reasonable safeguards designed to protect personal information during international transfers.

Children

Latent Labs is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us so we can review and delete it where appropriate.

Changes

We may update this policy as our products, providers, or legal obligations change. The updated version will be posted on this page with a new last updated date.